Tenants

Tenant Onboarding Automation

Onboarding a tenant means collecting documents, running checks, issuing agreements and completing move-in steps in the right order. Almas runs that sequence automatically and only involves the team on exceptions.

What we automate

Guided document collection

Tenants submit identity, referencing and compliance documents through a structured flow with automatic chasing.

Check orchestration

Referencing, right-to-rent and affordability checks triggered and tracked to completion in sequence.

Agreement and deposit workflow

Agreements issued for signature and deposit steps progressed with each dependency enforced.

Move-in coordination

Inventory, keys, utilities and welcome communications scheduled from the confirmed start date.

Before and after

Without automation

  • Documents chased by phone and email for days
  • Checks tracked on a personal task list
  • Move-in steps missed under time pressure
  • No visibility of where each tenancy has stalled

With Almas Software Systems

  • Documents collected through a guided flow with auto-chasing
  • Checks orchestrated and tracked to completion
  • Move-in steps scheduled from the start date
  • A live view of every tenancy in progress

In practice

How this works in a real operation

A lettings operation lost days per tenancy to document chasing. A guided submission flow with automated reminders cut the average onboarding time substantially, and the team now sees exactly which tenancies are stalled and why.

Frequently asked questions

Does it handle right-to-rent checks?

The workflow orchestrates the check and retains the evidence against the tenancy record for audit.

Can tenants complete this on a phone?

Yes. The submission flow is designed for mobile, which is where most tenants complete it.

What if a document is rejected?

The tenant is asked for a replacement automatically, and the tenancy stays visible as blocked until it clears.

Related capabilities

Ready to see where automation pays off?

Tell us where the friction is. We'll review your workflows and show you exactly where automation delivers measurable impact.

Book an Operations Assessment