Residential
Residential portfolios generate high volumes of small interactions. Almas automates the repetitive ones — repairs, renewals, arrears, compliance — so teams spend their time on residents who need it.
Tenant communication automation
Routine queries answered and routed automatically, with clear handover to a person when needed.
Repairs workflow
Repair requests captured, dispatched and tracked to completion with resident updates along the way.
Arrears management
Arrears identified early and progressed through a defined, evidenced contact sequence.
Compliance by unit
Gas, electrical and safety obligations tracked per unit with certificates retained automatically.
Without automation
With Almas Software Systems
In practice
A build-to-rent operator handled repeated resident queries by phone. Routine questions are now resolved automatically with a clear route to a person, and the team's contact time moved to residents with genuine issues.
Used correctly it does the opposite: routine questions get instant answers, and staff time goes to the cases that need judgement.
Yes. Workflows are configured per portfolio type, including unit-level compliance requirements.
The contact sequence is defined by you, applied consistently and fully evidenced for every case.
Tenants
Onboarding a tenant means collecting documents, running checks, issuing agreements and completing move-in steps in the right order.
Learn more about Tenant Onboarding AutomationMaintenance
Maintenance is where property teams lose the most hours: requests arrive by phone, email and portal, get re-keyed into a system, then chased by hand.
Learn more about Property Maintenance AutomationInspections
An inspection only creates value if its findings become action.
Learn more about Property Inspection AutomationTell us where the friction is. We'll review your workflows and show you exactly where automation delivers measurable impact.