Maintenance
Maintenance is where property teams lose the most hours: requests arrive by phone, email and portal, get re-keyed into a system, then chased by hand. Almas turns that stream into structured, routed, monitored work.
Multi-channel request capture
Requests from tenants, portals, email and phone logs are classified and turned into work orders automatically.
Automatic dispatch
Jobs are matched to the right contractor by trade, location, cost band and availability without a coordinator in the middle.
SLA and escalation rules
Response and completion targets are tracked continuously, with escalation the moment a job slips.
Cost control
Quotes, approvals and thresholds are enforced in workflow, so spend never leaves the agreed envelope.
Without automation
With Almas Software Systems
In practice
A managing agent handling several thousand units routed maintenance through a shared inbox. Requests are now classified on arrival, dispatched by trade and location, and escalated automatically at 80% of the SLA window — the coordination role became an exception-handling role.
It is the use of workflow and AI to capture maintenance requests, create work orders, dispatch contractors and monitor SLAs without manual coordination at each step.
No. Almas sits alongside it, integrating through APIs so work orders, costs and statuses stay in the system your team already uses.
Most teams start with a single high-volume workflow — reactive repairs, for example — and have it running in weeks rather than months.
Suppliers
Every contractor you use carries documents, insurance dates, rates and a performance record.
Learn more about Vendor Management AutomationInspections
An inspection only creates value if its findings become action.
Learn more about Property Inspection AutomationFacilities
Facilities teams juggle planned works, reactive jobs, statutory obligations and a wide contractor base at once.
Learn more about Facilities Management AutomationTell us where the friction is. We'll review your workflows and show you exactly where automation delivers measurable impact.